At Cleair, we are committed to providing you with exceptional Air Purification Products and outstanding customer service. Our Support Page is designed to assist you in navigating our platform, addressing common queries, and ensuring a seamless shopping experience. If you have any questions or concerns, you'll likely find the information you need right here. If not, our dedicated support team is always ready to assist you.

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FAQs (Frequently Asked Questions):​

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1. How do I place an order?

• Visit our website and browse through our collection.

• Select the items you want and add them to your cart.

• Proceed to checkout, enter your shipping details, and make payment.

 

2. Can I modify or cancel my order after placing it?

• Unfortunately, once an order is placed, it cannot be modified or canceled. Please review your order carefully before confirming your purchase.

 

3. What payment methods do you accept?

• We accept a variety of payment methods, including credit/debit cards and other secure payment gateways. All transactions are encrypted for your security.

 

4. How can I track my order?

• Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website.

 

5. Do you offer international shipping?

• Yes, we do offer international shipping. Shipping costs and delivery times may vary depending on your location.

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6. Product Care and Maintenance?

• Ensure the longevity of your products by following our care and maintenance guidelines. Every product we ship comes with a standard installation manual as well as a preventive maintenance manual consisting of helpful tips and recommendations for keeping your air purification products in optimal condition for years to come.

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If you need further assistance, our support team is here to help. You can reach us through:

• Email: support@cleair.shop

• Live Chat: Click the chat icon in the bottom right corner of the website.

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Returns and Refunds:

We strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied, please refer to our "STANDARD PRODUCT WARRANTY" page for detailed information on our policies.

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Thank you for choosing Cleair! We appreciate your trust in us, and we are dedicated to making your experience enjoyable and hassle-free. If you have any feedback or suggestions for improvement, please feel free to let us know.